Data We Collect
When you interact with the Heroic Pullse website, we may collect distinct categories of data. This includes business contact information (such as your name, corporate email address, studio name, and role) provided voluntarily through our inquiry forms. We also automatically collect technical metadata, including IP addresses, browser types, device information, and navigational data, to ensure our site functions optimally and securely.
How We Use It
The information we collect is strictly utilized for B2B communication and service evaluation. We use your data to respond to co-development inquiries, schedule discovery calls, provide capability dossiers, and analyze website traffic to improve our digital presence. We do not use your information for automated decision-making or aggressive consumer marketing campaigns.
Project Inquiry Data
During the discovery phase, you may share high-level project details, technical requirements, or budget scopes. This preliminary inquiry data is treated with strict confidentiality. Any sensitive intellectual property, game design documents (GDDs), or source code access should only be provided after a formal Non-Disclosure Agreement (NDA) has been executed. Inquiry data submitted prior to an NDA is stored securely but is intended only for initial scoping.
Third-Party Disclosures
Heroic Pullse does not sell, rent, or trade your business data. We may share information with trusted third-party service providers who assist us in operating our website, managing our CRM, or securing our infrastructure. These partners are bound by strict confidentiality obligations and are only permitted to process data in accordance with our documented instructions and applicable data protection laws.
Data Security & Retention
We implement enterprise-grade security measures to protect your data against unauthorized access, alteration, or destruction. Inquiry data is retained only as long as necessary to fulfill the purposes outlined in this policy, or to comply with legal obligations. If a project inquiry does not proceed to a formal production contract, associated preliminary data is securely archived or deleted in accordance with our retention schedules.
Your Rights
Depending on your jurisdiction (such as under the UK GDPR), you possess specific rights regarding your personal data. These include the right to access, rectify, or erase your data, as well as the right to restrict or object to certain processing activities. To exercise these rights, please contact our compliance team using the details provided below. We will respond to all legitimate requests within the legally mandated timeframes.
Contact Us
If you have questions regarding this Privacy Policy or our data handling practices, please contact us at [email protected]. Written correspondence can be directed to Heroic Pullse Studio Services Ltd, Level 3, Engineering Wing, London, United Kingdom.
Need Production Support?
Reach out to [email protected] for technical inquiries or NDA requests.